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News & Press: Insurance/Provider

Aetna - Navinet and Chiropractic Offices

Friday, October 20, 2017   (0 Comments)
Posted by: Sheri Ryan
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Having trouble with Aetna statements?  Getting paper checks from Aetna with no EOBs?  Want an easier way to request reconsideration than sitting on the phone?  Don't have a Navinet account set up yet or don't know how it works???  

 

For assistance and support with the secured website, your office should reach out directly to Navinet. They are able to provide the support for the website.  

 

The contact information is:

 

Support at 888-482-8057.

  • Monday through Friday from 8 a.m. to 11 p.m. ET
  • Saturdays from 8 a.m. to 3 p.m. ET

 

There are also webinars available to anyone that utilizes the Aetna tools on NaviNet and I would recommend that the office try to sign up for one of these.  Here is a link to the schedule of webinars based upon topic.  This is also available on our website at www.aetna.com under Health Care Professionals.

 

https://www.aetna.com/health-care-professionals/provider-education-manuals/educational-webinars.html

 


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